Delivery after checkout
DigiColor preset files are sent to the email address entered at Stripe Checkout after payment succeeds. The current G7X pack contains Daylight and Flash preset files plus short setup notes.
Shop help
Delivery and refund rules for digital files.
Last updated: May 22, 2026. This page covers DigiColor preset delivery, failed delivery, duplicate payments, and credit purchases.
If the email does not arrive
Check spam, promotions, and the exact checkout email first. If it still is not there, email hello@thedigicam.com with the checkout email and approximate purchase time.
Refunds for digital products
Digital files are delivered shortly after payment, so completed digital orders are normally not refundable after delivery. If a file is broken, missing, duplicated, or cannot be delivered, support will fix access or review a refund.
Duplicate or mistaken charges
If you were charged twice for the same order or the checkout clearly failed but still charged you, contact support. The Digicam will check the Stripe order record and correct the issue.
Credits
Paid credits are added to the signed-in account after checkout succeeds. Credits are used for member-only unlocks and are not cash. If credits do not appear, support will manually fix the balance after checking the order.
Required by law
Nothing on this page removes consumer rights that apply by law. For any unresolved problem, contact hello@thedigicam.com and include the checkout email.